Frequently Asked Questions
What Should I Bring to My First Visit?
- Identification: Driver’s License, New Jersey Real Identification or Student ID.
- Proof of Home Address: Phone or utility bill, federal, state, county or city correspondence.
- Insurance Card
- Proof of income: Pay stub, income tax return, or employment letter.
- No Income, Someone or a Shelter is Supporting You: Bring a letter explaining how they are supporting you.
- Immunization records
How Do I Make an Appointment?
Call our Clinton Street or Broadway locations for an in-person visit or schedule a telehealth visit. Our Front Desk Staff will schedule a convenient time for you. You can even text us at our Text Appointment Service phone number (833) 236-9541 if you are having difficulty getting through by phone.
Are Services Free?
No, services are not free, but we do not refuse service to anyone. Our Center depends on the co-pays and discounted payments we collect so that we can continue to provide healthcare services. Ask about our sliding fee discount program that is based on your family size and income. We can work together to make your healthcare affordable.
What Kind of Insurance Does the Health Center Take?
Our Health Center accepts many types of insurance plans. Please check our website to see a comprehensive list. One of our Front Desk staff will confirm your insurance when you make an appointment and also when you come in for your
visit.
Does the Health Center Perform Emergency Surgeries?
No, our Health center provides primary care, which means prevention, diagnosis, treatment, and management of healthcare conditions. Our health care providers partner with you to get healthy and stay healthy, but when it is time for a surgery, our healthcare team can refer you to a specialist and still help to manage your care.
How Are Your Services Connected?
One of the most important parts of care is coordination. At Paterson Community Health, providers across all service areas work together.
This means:
- Your care team can share information when needed
- Referrals happen smoothly within the same network
- You spend less time navigating the system on your own
The result is a more seamless experience and better continuity of care.